How We Work

How We Work: Our Removals Process

What happens from your first message to the last box coming off the van, the vans we use, and the kit our crews carry on every job.

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The process

Six steps, no surprises

Every move we do follows the same routine, whether it’s a single sofa or a four-bed house. That routine is what stops things going wrong.

Mover wrapping a dining chair in stretch film before it is loaded
  1. Step 1

    Tell us what’s moving

    Call, WhatsApp or use the quote form. A rough list of furniture, photos of anything large, and both postcodes are all we need. For bigger homes we’ll do a quick video walk-round.

  2. Step 2

    Get a clear quote

    We come back with an hourly estimate or a fixed price, the van size and crew we recommend, and exactly what’s included. If something about the access worries us, we’ll say so now rather than on the day.

  3. Step 3

    Confirm your date

    Once you’re happy, we lock in the date and time. The day before, we send a reminder with your arrival window and a number to reach the crew directly.

  4. Step 4

    Moving day: protect and load

    The crew does a quick walk-through with you, lays floor protection, wraps furniture, takes apart anything that needs it, and loads the van so everything is strapped in.

  5. Step 5

    Drive, unload and rebuild

    At the new place we carry each item to the room you choose, rebuild beds and wardrobes, and take the covers and blankets away with us.

  6. Step 6

    Final check

    Before we leave we walk round with you, check nothing has been left in the van, and settle the bill based on the time used or the fixed price agreed.

Our vans

Five van sizes to choose from

Full van guide →
Inside a loaded Luton van, with furniture blanket-wrapped and ratchet-strapped to the wall
VanLoad space (L×W×H)VolumeBest for
Small Van1.8m × 1.5m × 1.2m3 m³Single items & small collections
Medium Van2.5m × 1.7m × 1.4m6 m³Students & studio flats
Large Van3.4m × 1.7m × 1.8m11 m³One-bed flats
XLWB Van4.3m × 1.7m × 1.9m14 m³One to two-bed homes
Luton Van4.0m × 2.0m × 2.1m18 m³Two to three-bed houses

Equipment

The kit on every van

Most damage on moving day happens because a crew didn’t have the right thing to hand. These 22 items travel with every one of our vans, so the crew never has to improvise.

Removals equipment laid out: sack truck, dolly, blankets, ratchet straps, wrap, tools, gloves, hi-vis and first-aid kit

Everything in one place

Protection, lifting kit, straps, packing materials, tools and safety gear. Here’s what each item is for.

Furniture blankets / moving padsMattress coversSofa coversPlastic wrap / stretch filmBubble wrapCardboard sheetsCorner protectorsDoor / floor protectionTrolley / sack truck4-wheel furniture dollyCarrying strapsStair-climbing strapsFurniture slidersRatchet straps & tie-downsBungee cordsPacking tape + tape gunWardrobe boxesTool kit (screwdrivers, drill, bits, spanners)Allen keysGlovesHi-vis vestsBasic first-aid kit
Protection8 items
  • Furniture blankets / moving padsThick padded blankets wrapped around every piece so nothing rubs or scratches in the van.
  • Mattress coversSealed plastic covers that keep mattresses clean and dry between houses.
  • Sofa coversHeavy-duty covers so fabric sofas don’t pick up dust or marks.
  • Plastic wrap / stretch filmHolds drawers and doors shut and keeps upholstery clean.
  • Bubble wrapFor glass, ceramics, lamps and anything with a delicate finish.
  • Cardboard sheetsSlid between mirrors and pictures, and used to protect table tops.
  • Corner protectorsClip onto furniture and frame corners, the parts that usually get knocked.
  • Door / floor protectionDoor-frame guards and floor runners so we don’t mark your hallway.
Lifting & moving5 items
  • Trolley / sack truckFor stacks of boxes and upright appliances like fridges and washing machines.
  • 4-wheel furniture dollyA low platform for heavy, flat pieces like chests, cabinets and stone tops.
  • Carrying strapsShoulder straps that spread the weight of big items between two people.
  • Stair-climbing strapsHelp control heavy loads going up or down stairs safely.
  • Furniture slidersLet us move heavy furniture across floors without lifting or scraping.
Securing the load2 items
  • Ratchet straps & tie-downsEvery tall or heavy item is strapped to the van wall so nothing shifts.
  • Bungee cordsQuick restraints for lighter items and loose bundles.
Packing2 items
  • Packing tape + tape gunBoxes sealed properly on the bottom as well as the top.
  • Wardrobe boxesTall boxes with a hanging rail, so clothes go straight from wardrobe to wardrobe.
Tools2 items
  • Tool kit (screwdrivers, drill, bits, spanners)Everything needed for taking furniture apart and rebuilding it.
  • Allen keysA full set, because every flat-pack brand uses a different size.
Safety3 items
  • GlovesBetter grip and protection when carrying.
  • Hi-vis vestsWorn when loading on busy roads.
  • Basic first-aid kitKept in every van.

Before moving day

A few things you can do

Two weeks before

Book parking suspensions or a loading bay, and check whether your building needs the lift reserved.

The week before

Start packing rooms you don’t use every day. Use up the freezer and give away what you don’t want to move.

Two days before

Defrost the fridge freezer and have any plumbed or gas appliances disconnected.

The night before

Pack a bag with chargers, medication, documents, kettle, mugs and toilet roll, and keep it with you, not in the van.

On the day

Keep a path clear, keep pets somewhere quiet, and point out anything fragile or not coming with us.

Our standards

What you can expect from us

Insured

Goods in transit and public liability cover on every job.

Same crew throughout

The people who load your van are the people who unload it.

On time

You get an arrival window and a call if anything changes.

No surprise extras

Anything that costs extra is in the quote before you book.

Tell us about your move

Get a written quote, usually the same day. No obligation and no hard sell.

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